How it Helps
We support clients in defining a customer proposition that meets the needs of a diverse travelling public, including concessionary customers and those with accessibility needs.
Customer proposition design
We help clients to understand their customers, designing an end-to-end view of a transit solution that can meet their needs. This may include recommending research which helps clients segment their customers by individual requirements.
Inclusion and Accessibility
We are strong advocates for the accessibility and inclusivity of solutions and services. We have been involved in customer research and the development of solutions using Human Centred Design that provides real insight into the challenges faces by a diverse travelling public. Through the assessment of the needs of all customers, we help clients ensure that any proposed initiatives address these customer needs.
View Our Case Studies.
Browse our case studies to discover how we've delivered innovative mobility solutions, enhanced customer experiences, and supported strategic growth for our clients.
Melbourne, Australia
Conduent bid for Myki solution, Melbourne
Supported Conduent Transportation in their successful bid to win the $1.7 billion dollar contract to replace the legacy Myki closed loop solution with an Account...
Manchester, United Kingdom
Transport for the North Connected Mobility
Transport for the North (TfN) engaged Innovatious to provide Local Authorities support in understanding how they could approach the modernisation of ticketing in their local...
Belfast, Northern Ireland
Account Based Ticketing Fares Policy and Business Rules Review
Review of the fares and business rules Translink proposes as they move from a legacy closed loop smartcard ticketing solution to a new Account Based...