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Case Study

Metrolinx.

The Project

  • Metrolinx
  • Aug 2021 – Aug 2025
  • Canada, Ontario
  • Fare Rule Optimisation, Feasibility & Architecture

The Client

Metrolinx is a Crown agency of the Government of Ontario, created in 2006, that manages and integrates road and public transport in the Greater Toronto and Hamilton Area. Metrolinx is responsible for the operation of the Presto card, a contactless smart card introduced in June 2007.

Project Description

Innovatious has provided strategic and technical support to Metrolinx since 2021, when commissioned to help Metrolinx with procuring a replacement for their existing PRESTO solution, as well as input into the target operating model.

Innovatious provided comprehensive support to Metrolinx throughout the procurement process, including the definition of customer and user needs, definition of procurement lots, and vendor response evaluation support for the new PRESTO ticketing contract.

We continue to support Metrolinx in the design and implementation phase of the new PRESTO solution.

Key Activities:

  • Supported the definition of the target customer proposition
  • Led creation of proposition and technical roadmaps
  • Supported operational process design
  • Supported procurement process from design to evaluation
  • Created Statements of Work (SOWs) for four of the lots
  • Led requirements traceability
  • Continued subject matter expert (SME) support

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